Refund policy
At Gentry, we stand behind every product we sell. If you're not completely satisfied with your purchase, we're here to help.
30-Day Money-Back Guarantee
We offer a full 30-day money-back guarantee on all orders. If you are not satisfied with your purchase for any reason, you may request a refund within 30 days of your original purchase date — no questions asked.
How to Request a Refund
To initiate a return or refund, please contact our customer support team at support@trygentry.co with your order number and reason for return. Our team will respond within 1–2 business days with instructions.
Refund Details
- Refunds are issued to the original payment method used at checkout.
- Please allow 5–10 business days for the refund to appear on your statement, depending on your bank or card issuer.
- Shipping costs are non-refundable unless the return is due to an error on our part.
Damaged or Incorrect Items
If you received a damaged, defective, or incorrect item, please contact us immediately at support@trygentry.co. We will send a replacement or issue a full refund at no additional cost to you.
Contact Us
If you have any questions about our return and refund policy, please reach out to our support team at support@trygentry.co. We're happy to help.